← All
02 · A booking flow that stops losing people
UI/UX Design · Case study
A booking flow that stops losing people
[Client name]. Service business.
01 / 06
Delivered
What was in the scope
Flow mapping for the whole booking journey
Mobile and desktop UI for every step
Error and empty states designed, not left to chance
Accessibility pass to WCAG AA
Prototype for stakeholder sign off
02 / 06
The work
A look at it
In progress
03 / 06
The number that mattered
1 question
Per step in the rebuilt flow. Everything else waits its turn.
04 / 06
Method
Four moves
01
Map
Every step from landing to confirmation, drawn as one picture.
02
Reduce
Cut the steps that exist for the business, not the customer.
03
Design
Mobile first, then desktop. Not the other way round.
04
Test
A clickable prototype in front of real users before a line of code.
05 / 06
Your turn
Need ui/ux design that holds up?
Interfaces people can actually use.
webxlr8.com
06 / 06