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40 · Email deliverability put back in order

6 slides · Hosting and Infrastructure case study · band/tint
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Hosting and Infrastructure · Case study

Email deliverability put back in order

[Client name] · Service business

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Delivered

What was in the scope

Mail authentication audit
SPF, DKIM and DMARC configuration
Staged DMARC enforcement
Deliverability monitoring and reporting
Sending platform alignment
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Before and after

What we found
Invoices landing in spam
No SPF, DKIM or DMARC records
Domain being spoofed by others
What shipped
Authentication records configured properly
Spoofing blocked at the protocol level
Business mail reaching inboxes
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Method

Four moves

01
Audit
Find every system sending mail as the domain. There are always more than expected.
02
Authenticate
SPF and DKIM for each legitimate sender.
03
Enforce
Move DMARC to enforcement in stages, watching the reports.
04
Monitor
Ongoing reporting so a new sender does not break it silently.
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The number that mattered
DMARC

Moved to full enforcement in stages, with reporting watched throughout.

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Your turn

Need hosting and infrastructure that holds up?

The part nobody notices until it stops.

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